9852466 Appointment Hotline: +880 01914 001234 Emergency: 10666 Hotline:  
+880 01914 001234 10666, 9852466

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Frequently Ask Questions (FAQs)

1. How do I make an Appointment?

To make appointment for Consultation with our Consultants who sit in our Out-patient Departments, please call our hotline 10666 from any phone anywhere in the country or you can call in our Appointment Desk landline (02)9852466; you can call in these numbers to make appointment for any investigations or procedures as well.

2. Do you have Consultants available in United Hospital for 24 hours?

In out-patient department, to provide Consultation services, our Consultants are available from 7am till 9pm on weekdays (Saturday to Thursday); of course the time varies from Consultant to Consultant; in Friday as well we have few Consultants sitting their OPD. To know details as per your choice of Consultant, please call in our  hotline number 10666 from any phone anywhere in the country or you can call in our Appointment Desk landline (02)9852466

3. Do you have any telephone facilities for the patients who are admitted in your hospital?

Yes, we have telephone facilities for admitted patients only for some specific room categories 

4. What are the phone numbers of your hospital for one should call during Emergency?

To avail our emergency facility and ambulance service, please call in the following numbers:

Emergency Hotline (from any phone anywhere in the country): 10666

Ambulance:  01914 001234

5. Who can I call for assistance in the hospital during odd hours or on holidays?

For enquiries within the hospital during odd hours and on holidays, please call our Duty Manager at 01914001399. For any enquiry about any clinical condition of any admitted patient, please call Clinical Coordinators at 01914001310 who are available in the hospital 24/7; they are doctors and they can answer your queries about any admitted patient

6. Do I need to do a registration to avail any service at United Hospital?

Yes, all patients are required to register first to avail any service at United Hospital Ltd and the registration charge is BDT 200 (once in lifetime). Since all our patients’ information are stored as Electronic Medical Health Record, for availing any service like Doctors’ Consultation, Investigation, Vaccination, Procedure, Dressing, Admission, etc the patient needs to register first to get a PID (patient identification) number.

7. I work in an organization, which happens to be a Corporate Client of United Hospital. What benefits I will get as a Corporate Client of United Hospital ?

Following benefits are given to Corporate Clients

  • Priority service in getting hassle free appointment in Consultation and Investigation, Ambulance support
  • Discount facilities in Room Rent (if admitted), Radiology & Imaging and Laboratory investigations

8. How will I make an insurance claim?

First please check whether you have GOP (Guarantee of Payment) letter issued by your Insurance Company to avail the specific service that you have come for (either in OPD or IPD). Also check whether your insurance company has any formal agreement with United Hospital, being enlisted makes the job faster. As a note of authentification, during the time of service, you need to show your Health Card and GOP issued by your Insurance Company.

9. Does the hospital offer any spiritual services?

For the Male Muslims the prayer room is located at the ground floor in the hospital lobby just besides Blood Bank and for the Female at 1st floor beside the Ultrasonography wing.

11. What kind of food services is available in the hospital?

Guest Cafeteria of United Hospital is open 24 hours every day. It is located at the ground floor of the hospital. The Cafeteria offers hygienic and delicious meal options, including vegetarian choices, local and continental cuisine, salads, snacks, grills, ice-creams, milk shake, and fresh juices. For admitted patients, breakfast, lunch and dinner including all other food items are prepared in our in-house kitchen.

To view our Lobby Guest Cafeteria please click the link http://uhlbd.com/services/cafeteria

12. Is there any ATM machine available within the hospital premises?

Dutch Bangla Bank Ltd (DBBL) & Brac Bank Ltd, ATM booths are available at Ground Floor (Lobby) of United Hospital beside OPD Pharmacy.

13. Is there any pharmacy within the hospital premises?

Pharmacy is available at the Ground floor (Lobby) of United Hospital which remains open for 24hours a day & 7 days a week. To know more visit: http://www.uhlbd.com/services/pharmacy

14. Is there a mortuary in the hospital?

Yes we have, to view details please click the link http://uhlbd.com/services/mortuary

15. What is the visiting hour to meet the patients who are admitted in the hospital?

Visiting Hours for Cabin & Ward: 12:30pm to 02:00pm & 05:30pm to 08:30pm; for ICU & CCU: 12:30pm to 02:00pm & 05:30pm to 07:30pm

 16. Can I bring flowers/food for the patient while visiting?

For infection control and for safety of patient, bringing in any kind of flower and food from outside the hospital is prohibited.

 17. Is smoking allowed anywhere in the Hospital premises?

Smoking is strictly prohibited inside the Hospital premises

18. Does the hospital provide health information brochures/leaflets?

Yes, for awareness and better understanding about hospital facilities, disease and treatment options, United Hospital provides brochures, leaflets, cards in Bangla and English and also displays festoon and banners.

19. Where can I make my enquiries?

To make enquiries, please call our hotline 10666 from any phone anywhere in the country or you can call in our Appointment Desk landline (02)9852466; you can also send mail to info@uhlbd.com and further you can post your query on our Facebook https://www.facebook.com/uhlbd/

20. Where can I send my feedback or complaint?

A feedback/comment form is given to patients and their attendants in out-patient and in-patient area, where you can write down your feedback or recommendation. These are kept in a sealed box to be addressed by concerned authorities. Further to submit your feedback and complaints you can click the link below   http://uhlbd.com/services/enquiry-feedback

21. Can we find United Hospital Limited in any social media network?

To see the official Facebook page of United Hospital Ltd is please click the link https://www.facebook.com/uhlbd/

22. Do you have any Gift Shop available inside Hospital premises?

No, at present is no gift shop available inside hospital premises.

23. Does your hospital provide Nationwide Ambulance Service?

Yes, the Ambulance of United Hospital can be sent across the country to bring in sick patients to the hospital. Please call 01914 001234 for availing Ambulance service.

24. Does United Hospital provide Air ambulance service for patients?

We ourselves do not have our own Air ambulance service; but patients coming from different parts of the country by air ambulance and landing in airport are brought in United Hospital by our Ambulance.

25. Does United Hospital have any branch outside of Dhaka?

 United Hospital does not have any branch outside Dhaka but we have two information centers outside Dhaka; one in Chittagong and one in Sylhet.

           Chittagong Information Center

           23/A, M M Ali Road, Golpahar Moor

           Mehdibag, Chittagong.

           Cell: 01914 001210

          Sylhet Information Center

          69, Osmani Medical College Road

          Kajol Shah, Sylhet

          Cell: 01914 001211

26. Is there any home service facility for patients of United Hospital?

Home Service for sample collection is available for the patient; from 8:00 am to 6:00 pm (except on Friday)

Areas covered under this special service are Gulshan, Banani, Baridhara, Bashundhara, Mohakhali & Cantonment.

To avail this this service please call 01914 001220

27. What are the gastroenterology procedures available in United Hospital?

The procedures available of Gastroenterology in United Hospital are Endoscopy, Colonoscopy, ERCP, Polypectomy and Enteroscopy.

28. For Diagnosis of Liver Disease, what investigations are available in your hospital?

To diagnosis Liver disease Fibroscan, Serum Bilurubin , SGOT SGPT, Serum Alkaline Phosphate, Gamma GT, HBsAg, Anti HBs, HCV, AFP (Alpha Fetoprotein), Ultrasonogram – Hepatobiliary  System  and Stool R/E investigations are available in United Hospital.

29. Do you have Fibroscan facility in your hospital? Is there any special preparation required for this?

Yes, we have Fibroscan test facility in United Hospital and the only preparation before Fibroscan test is to keep empty stomach for two hours.

30. For screening and detection of Cervical Cancer, what are the facilities you have in your hospital?

To identify Cervical Cancer, Pap smear and Colposcopy tests are Available in United hospital.

31. What is the mode of admission?

At United Hospital, patients can be admitted as an in-patient either from out-patient department (OPD) or from Emergency. To know more please visit: http://www.uhlbd.com/patients/admission-payment

United hospital provides state of the art facilities for the honorable VIPs; The VIPs Rooms is fully organized with updated technology & glowing infrastructure.

33. What is the time schedule for Ultra Sonogram service?

United Hospital providing Ultra Sonogram service from 8:00 am to 8:00 pm (Saturday to Thursday) & 10:00 am to 6:00 pm (only Friday)

34. What are the facilities of NICU & PICU?

Our NICU and PICU Services & Facilities are:

  • 24 hours supervision under guidance of highly trained consultant with over 10 year overseas experience in NICU and PICU.
  • 24 hours presence of NICU and PICU doctors.
  • 24 hours trained nursing staff for each individual patient (1:1 ratio in level lll).
  • Hi-Tech vital sign monitors for every baby.
  • Invasive & non-invasive haemodynamic monitoring system.
  • Syringe & infusion pumps for metered medications and accurate volume infusions.
  • Modern ventilator with monitoring facilities for babies own breathing effort.
  • Bottle CPAP facilities.
  • Surfactant administration for RDS babies.
  • Transilluminator for detecting pneumothorax and appropriate management. Transilluminator is a device or instrument that projects light and causes light to pass through. It allows the passage of strong light through a body structure to permit inspection by an observer.
  • Instant ABG (arterial blood gas) analysis and electrolyte assessment.
  • Modern neonatal incubator - (Giraffe) and also radiant warmer and incubators. The Giraffe incubator allows us to provide quality care which helps reduce stress on the baby, family and staff.
  • Portable X-ray machine within the Care Unit.
  • Bed side Echocardiogram and Ultra sonogram.
  • 3 levels of NICU care
    • Level lll - Managing very sick and preterm babies, also providing ventilator and CPAP facilities. Level ll - HID facilities for managing sick newborns. Level l - Management of neonatal jaundice providing phototherapy & management of infants

35. What are the facilities of ICU?         

Our ICU Services & Facilities are

  • 24 hours supervision under guidance of highly trained consultant with 10 years overseas experience in ICU.
  • 24 hours presence of internist and ICU doctors.
  • 24 hours trained nursing staff for each individual patient.
  • Central monitoring system.
  • Hi-Tech vital sign monitor for every patient.
  • Invasive & non-invasive haemodynamic monitoring system.
  • Bispectral Index (BIS) monitoring for assessment of brain activity – brain monitoring.
  • Syringe & infusion pumps for metered medications and accurate volume infusions.
  • Ultramodern ventilator with monitoring facilities to aid patient's own breathing effort.
  • Instant ABG (arterial blood gas) analysis within ICU.
  • Instant electrolyte assessment within ICU.
  • Portable ventilators - during transportation within the hospital for various purposes like CT scan, MRI etc. we use portable ventilators and also to bring ventilated patients from other hospitals.
  • Portable X-ray machine within ICU.
    • Bed side Echocardiogram and Ultrasonogram.
    • Facility to implant temporary pacemaker.
    • IABP (intra-aortic balloon pump) facility to maintain blood pressure in patients with circulatory failure.

Total Parenteral Nutrition (TPN) for patients who are unable to have enteral nutrition